Customer Support

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Our Customer Service team is always happy to help you.

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Our professional customer service team is always happy to help you. Please fill the form and we will get back to you as soon as possible

FAQ

Our professional customer service team is always happy to help you. Please fill the form and we will get back to you as soon as possible

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is your lead time?

As we work with many different suppliers, the lead time can vary. Also, depending on the product, some products are made to order giving them a lead time of 6-8 weeks. If you are not sure, please drop us an email or message us on live chat to double check
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.